Our Gaurantee

At De Niro Boot UK we pride ourselves on our customer service and guarantee a 100% fit. All boots are purchasable online, just follow the procedure of measuring for the correct fit. If the boots do not fit, we will collect them with no added charge, and then we send out the correct size or refund.

All boots come with a 6 month warranty on receiving the boots, which covers all faults of only the boot. This does not cover accidental damage or wear and tear. We also offer a lifetime repair service in the UK, which has a 2 week turn around. This is a chargeable service after the warranty runs out.

Items should be returned to us within 14 days in perfect condition, complete with the original packaging, receipt/invoice and a covering letter, we will then be happy to exchange or refund you with the product price. If the boots have been collected and a full refund is requested, with no re-order of the item, the original postage charge will not be refunded. This does not affect your statutory rights.
You must arrange a collection through us on the following contact information CONTACT PAGE. Any returned goods to our return address will be only refunded on a maximum price of £12.
Our return Address is:
Joshua Jones UK
White Mill Barn
Sturminster Marshall
BH21 4BX